This service is for people who have a Speech Disability or those who use an assistive voice device.
With Video-Assisted Speech-to-Speech (VA-STS), you can call anyone on the phone. Using video conference technology, you also connect visually with a relay operator. The relay operator, specially trained to understand speech patterns and watch for visual cues, repeats your words as needed for clarity.
This relay service is available in English.
The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.
In addition to the TRS Customer Profile, an optional additional feature called STS Call Set-up allows you to fill out an online form with instructions and information for the relay operator 2-24 hours before your phone call.