We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Headshot of Emma Danielson
Senior Customer Relations Manager
Phone: 800-676-3777 (Voice/TTY)
Headshot of Terri Matenaer, Outreach Spcialist
Wisconsin Relay/CapTel Outreach Specialist
(262) 672-6823 (Videophone/Voice)
Headshot of Billy Mauldin
TRS and TEPP Director
Division of Digital Access, Consumer and Environmental Affairs
Public Service Commission of Wisconsin
(608) 234-4781 (Videophone/Voice)
A man typing on a TTY.
A man talking on a smartphone.
A smiling woman listening on a handset and reading captions on a VCO phone.
A DeafBlind man reading braille on a TeleBraille device.
A man wearing a headset to listen to the other party and typing on a VCO phone.
A man holding a phone to his ear and talking.
A smiling man listening and reading on a CapTel phone.
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
Press the blue button labeled “Cust Serv” on the CapTel phone
– English: 888-269-7477
– Spanish: 866-670-9134
Monday-Friday, 9:00 am – 6:30 pm
An open laptop showing the TRS Customer Profile webpage.
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
IP Relay Customer Service:
Drawing of a telephone handset next to a globe.
711 or any Wisconsin Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Your building’s PBX system may need to be modified in order to enable 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for 711 dialing in your building.
For FCC information about 711 dialing, visit FCC website.