You can use a text telephone/teletypewriter (TTY) to communicate with anyone on the phone at any time!  The relay operator reads aloud the message you typed to the other party and types the other party’s spoken message and background sounds, if any, to you.

This service is designed for people who are Deaf, Hard or Hearing or have a Speech Disability.

This relay service is available in English-to-English, Spanish-to-Spanish (800-833-7813) and Spanish-to-English (877-490-3723).

The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.

How Does TTY Relay Work?

It’s simple!

Just dial 711 (or 800-947-3529 for English,
800-833-7813 for Spanish-to-Spanish or
877-490-3723 for Spanish-to-English) on your TTY and a relay operator will answer with “Wisconsin Relay”.

Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”).  The relay operator will dial the number and connect you to the other party.

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    Type your message on the TTY. Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond.

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    The relay operator reads aloud the message you typed to the other party.

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    The other party listens, then speaks.  When they say, “Go Ahead”, it is your turn to respond.

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    The relay operator types the other party’s spoken message to you.

To conclude the call, type “GA to SK” (“Stop Keying”) to indicate that you are ready to hang up.

Video : How does a TTY Relay call work?

Here’s how a TTY user named Emeka communicates with a standard phone user, Mary, of Travel Time agency.